Terms & Conditions
Terms & Conditions
Terms & Conditions
Please read our terms before booking.
Please read our terms
before booking.
Please read our terms
before booking.
1.
Coverage Area
Coverage Area
2.
Booking Requests
Booking Requests
3.
Appointment Confirmation
Appointment Confirmation
4.
Parts & Materials
Parts & Materials
5.
Cancellations
Cancellations
6.
Weather Conditions
Weather Conditions
7.
Payment Terms
Payment Terms
8.
Liability
Liability
1.
Coverage Area
We provide mobile car servicing within Milton Keynes and up to 15 miles radius.
2.
Booking Requests
All bookings are requests only and not confirmed until we review and confirm availability.
3.
Appointment Confirmation
We will contact you to confirm the appointment, time, location and any requirements.
4.
Parts & Materials
We may need to source parts after reviewing your vehicle. We will inform you before any work is carried out.
5.
Cancellations
Please provide at least 48 hours notice to cancel or reschedule your booking.
6.
Weather Conditions
In cases of extreme weather, we may need to reschedule for safety reasons.
7.
Payment Terms
Payment is due upon completion of the service. We accept card and bank transfer.
8.
Liability
We are not liable for any pre-existing issues that are not related to the service carried out.
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Last updated: June 2026
1. Our services
1. Our services
1. Our services
Blue Hour Auto provides mobile car servicing and selected maintenance services for customers in Milton Keynes and within around a 15-mile radius.
We provide services including, but not limited to, oil changes, oil filters, air filters, cabin filters, brake pads, service-related checks and selected maintenance work agreed with you before the appointment.
We specialise in Japanese cars, but we are not limited to Japanese vehicles. If you have another make or model, you are welcome to contact us with your vehicle registration and the service you need. We will let you know whether we can help.
Not every repair or maintenance job can be carried out as a mobile service. Some work may require garage facilities, specialist equipment, a vehicle lift, manufacturer software, additional diagnostic tools, recovery support or a controlled working environment.
Unless expressly agreed in writing, Blue Hour Auto does not provide emergency breakdown recovery, roadside recovery, vehicle towing or roadside rescue services.
Blue Hour Auto provides mobile car servicing and selected maintenance services for customers in Milton Keynes and within around a 15-mile radius.
We provide services including, but not limited to, oil changes, oil filters, air filters, cabin filters, brake pads, service-related checks and selected maintenance work agreed with you before the appointment.
We specialise in Japanese cars, but we are not limited to Japanese vehicles. If you have another make or model, you are welcome to contact us with your vehicle registration and the service you need. We will let you know whether we can help.
Not every repair or maintenance job can be carried out as a mobile service. Some work may require garage facilities, specialist equipment, a vehicle lift, manufacturer software, additional diagnostic tools, recovery support or a controlled working environment.
Unless expressly agreed in writing, Blue Hour Auto does not provide emergency breakdown recovery, roadside recovery, vehicle towing or roadside rescue services.
Blue Hour Auto provides mobile car servicing and selected maintenance services for customers in Milton Keynes and within around a 15-mile radius.
We provide services including, but not limited to, oil changes, oil filters, air filters, cabin filters, brake pads, service-related checks and selected maintenance work agreed with you before the appointment.
We specialise in Japanese cars, but we are not limited to Japanese vehicles. If you have another make or model, you are welcome to contact us with your vehicle registration and the service you need. We will let you know whether we can help.
Not every repair or maintenance job can be carried out as a mobile service. Some work may require garage facilities, specialist equipment, a vehicle lift, manufacturer software, additional diagnostic tools, recovery support or a controlled working environment.
Unless expressly agreed in writing, Blue Hour Auto does not provide emergency breakdown recovery, roadside recovery, vehicle towing or roadside rescue services.
2. Bookings and customer information
2. Bookings and customer information
2. Bookings and customer information
A booking request is not confirmed until Blue Hour Auto has reviewed your details and confirmed the appointment with you by message, email, WhatsApp or another agreed method.
Submitting a form, WhatsApp message, email, phone enquiry or online request does not automatically create a confirmed booking.
Before confirming a booking, we may contact you to check the service required, vehicle details, parts availability, service location, access, timing, estimated price and any known vehicle issues.
When making a booking, you must provide accurate and complete information, including your name, contact details, vehicle registration, vehicle make and model, service address or postcode, preferred service, preferred date and time, and any known vehicle issues.
We rely on the information you provide when assessing whether the service can be carried out safely, whether the correct parts or materials are required, and whether the location is suitable.
If the information you provide is incorrect or incomplete, the appointment may need to be delayed, rescheduled or cancelled. Reasonable costs may apply where parts, travel, reserved time or inspection work have already been arranged or carried out.
Where required by consumer law, we will provide or confirm key contract information in a form that you can save, such as email, WhatsApp message or another durable medium.
3. Service location and access
3. Service location and access
3. Service location and access
You must provide a safe, legal and suitable place for us to work on your vehicle. A private driveway or private parking space is preferred.
We may refuse, delay, pause or reschedule work if the location is unsafe or unsuitable. This may include busy roads, narrow roads, restricted parking areas, sloped or unstable ground, poor lighting, unsafe weather conditions, lack of space, lack of safe access to the vehicle or any location where working would put us, you or others at risk.
You are responsible for ensuring that we have permission to work at the service location and that any parking restrictions, permits, estate rules, landlord requirements or access requirements are dealt with before the appointment.
You or an authorised person should be available at the start and end of the appointment. We may need access to the vehicle, keys, locking wheel nut, service history, engine bay, boot, interior, parking area or confirmation of the agreed work.
If we cannot access the vehicle, keys, locking wheel nut, customer contact, parking area or required information at the agreed time, the appointment may be treated as missed and reasonable costs may apply.
Please ensure children, pets and other people are kept away from the working area while work is being carried out.
You must provide a safe, legal and suitable place for us to work on your vehicle. A private driveway or private parking space is preferred.
We may refuse, delay, pause or reschedule work if the location is unsafe or unsuitable. This may include busy roads, narrow roads, restricted parking areas, sloped or unstable ground, poor lighting, unsafe weather conditions, lack of space, lack of safe access to the vehicle or any location where working would put us, you or others at risk.
You are responsible for ensuring that we have permission to work at the service location and that any parking restrictions, permits, estate rules, landlord requirements or access requirements are dealt with before the appointment.
You or an authorised person should be available at the start and end of the appointment. We may need access to the vehicle, keys, locking wheel nut, service history, engine bay, boot, interior, parking area or confirmation of the agreed work.
If we cannot access the vehicle, keys, locking wheel nut, customer contact, parking area or required information at the agreed time, the appointment may be treated as missed and reasonable costs may apply.
Please ensure children, pets and other people are kept away from the working area while work is being carried out.
4. Prices, payments and deposits
4. Prices, payments and deposits
4. Prices, payments and deposits
We aim to provide clear pricing before confirming your appointment.
Any price or estimate given before inspection is based on the information you provide and the expected work required.
The final price may change if the vehicle details are incorrect, additional work is required, extra parts or materials are needed, the vehicle condition is different from expected, or the job takes longer due to circumstances outside our reasonable control.
We will discuss any additional work or unexpected costs with you before carrying out extra work. We will not carry out chargeable additional work without your agreement, unless urgent action is reasonably required to prevent immediate safety risk or damage.
You usually pay after the service has been completed, using the payment method agreed with Blue Hour Auto.
If your booking requires a special service, non-standard parts, expensive parts, supplier ordering, or parts that need to be ordered in advance, we may ask for a small deposit before confirming your appointment.
Any deposit requirement will be explained before the booking is confirmed. Deposits may be used towards parts, materials, booking administration, supplier charges or other reasonable costs already incurred.
If a refund is due, we may deduct reasonable costs already incurred where the law allows us to do so.
We aim to provide clear pricing before confirming your appointment.
Any price or estimate given before inspection is based on the information you provide and the expected work required.
The final price may change if the vehicle details are incorrect, additional work is required, extra parts or materials are needed, the vehicle condition is different from expected, or the job takes longer due to circumstances outside our reasonable control.
We will discuss any additional work or unexpected costs with you before carrying out extra work. We will not carry out chargeable additional work without your agreement, unless urgent action is reasonably required to prevent immediate safety risk or damage.
You usually pay after the service has been completed, using the payment method agreed with Blue Hour Auto.
If your booking requires a special service, non-standard parts, expensive parts, supplier ordering, or parts that need to be ordered in advance, we may ask for a small deposit before confirming your appointment.
Any deposit requirement will be explained before the booking is confirmed. Deposits may be used towards parts, materials, booking administration, supplier charges or other reasonable costs already incurred.
If a refund is due, we may deduct reasonable costs already incurred where the law allows us to do so.
5. Parts, oil and customer-supplied materials
5. Parts, oil and customer-supplied materials
5. Parts, oil and customer-supplied materials
Where agreed, we may supply suitable parts, oil, filters, fluids or other materials for your vehicle. Parts availability may affect appointment times and booking confirmation.
Unless otherwise agreed with you, we may use aftermarket, OEM-equivalent or suitable quality parts from reputable suppliers.
If you provide your own parts, oil, fluids or materials, you are responsible for ensuring they are correct, suitable, safe and appropriate for your vehicle.
We may refuse to fit or use customer-supplied parts, oil, fluids or materials if we believe they are incorrect, unsuitable, unsafe, poor quality, damaged, incomplete, previously used, counterfeit or likely to cause an issue.
If customer-supplied parts are incorrect or unsuitable, the appointment may need to be rescheduled or cancelled. Reasonable costs may apply for time, travel, inspection or work already carried out.
We are not responsible for defects, failure, poor fitment, quality issues, manufacturer warranty issues or supplier warranty claims relating to parts, oil, fluids or materials supplied by the customer.
Where we supply and replace parts, oil or filters, we will take reasonable steps to dispose of waste materials appropriately. Disposal of customer-supplied or unrelated waste must be agreed before the appointment.
Where agreed, we may supply suitable parts, oil, filters, fluids or other materials for your vehicle. Parts availability may affect appointment times and booking confirmation.
Unless otherwise agreed with you, we may use aftermarket, OEM-equivalent or suitable quality parts from reputable suppliers.
If you provide your own parts, oil, fluids or materials, you are responsible for ensuring they are correct, suitable, safe and appropriate for your vehicle.
We may refuse to fit or use customer-supplied parts, oil, fluids or materials if we believe they are incorrect, unsuitable, unsafe, poor quality, damaged, incomplete, previously used, counterfeit or likely to cause an issue.
If customer-supplied parts are incorrect or unsuitable, the appointment may need to be rescheduled or cancelled. Reasonable costs may apply for time, travel, inspection or work already carried out.
We are not responsible for defects, failure, poor fitment, quality issues, manufacturer warranty issues or supplier warranty claims relating to parts, oil, fluids or materials supplied by the customer.
Where we supply and replace parts, oil or filters, we will take reasonable steps to dispose of waste materials appropriately. Disposal of customer-supplied or unrelated waste must be agreed before the appointment.
6. Cancellations, rescheduling and missed appointments
6. Cancellations, rescheduling and missed appointments
6. Cancellations, rescheduling and missed appointments
Please contact us as early as possible if you need to cancel or reschedule your appointment.
You may request to reschedule your appointment, subject to availability.
If you cancel at short notice, or after parts, materials, travel, reserved time or special arrangements have been arranged, we may charge reasonable costs already incurred.
If we attend the agreed location and cannot access the vehicle, keys, locking wheel nut, customer contact, parking area or required information, the appointment may be treated as missed.
In this situation, we may charge a reasonable call-out, travel, cancellation or administration fee. If parts have been ordered for the appointment, the cost of those parts may also be payable where reasonable.
For online, phone, WhatsApp or other distance bookings, and for some bookings made away from our business premises, you may have a legal right to cancel within 14 days.
If you ask us to begin the service within the 14-day cancellation period, you expressly request us to start work during that period. If you then cancel, you may need to pay for work already carried out, parts ordered, materials supplied and reasonable costs incurred up to the point of cancellation.
If the service has been fully completed during the cancellation period with your express request and acknowledgement, your right to cancel may be lost or affected where the law allows.
Nothing in these terms affects your statutory rights.
Please contact us as early as possible if you need to cancel or reschedule your appointment.
You may request to reschedule your appointment, subject to availability.
If you cancel at short notice, or after parts, materials, travel, reserved time or special arrangements have been arranged, we may charge reasonable costs already incurred.
If we attend the agreed location and cannot access the vehicle, keys, locking wheel nut, customer contact, parking area or required information, the appointment may be treated as missed.
In this situation, we may charge a reasonable call-out, travel, cancellation or administration fee. If parts have been ordered for the appointment, the cost of those parts may also be payable where reasonable.
For online, phone, WhatsApp or other distance bookings, and for some bookings made away from our business premises, you may have a legal right to cancel within 14 days.
If you ask us to begin the service within the 14-day cancellation period, you expressly request us to start work during that period. If you then cancel, you may need to pay for work already carried out, parts ordered, materials supplied and reasonable costs incurred up to the point of cancellation.
If the service has been fully completed during the cancellation period with your express request and acknowledgement, your right to cancel may be lost or affected where the law allows.
Nothing in these terms affects your statutory rights.
7. Working conditions and incomplete work
7. Working conditions and incomplete work
7. Working conditions and incomplete work
As a mobile service, our ability to work may be affected by weather, lighting, access, safety and the condition of the vehicle.
We may need to delay, pause or reschedule an appointment due to heavy rain, snow, ice, strong wind, poor lighting, extreme temperatures or any condition that makes the work unsafe or unsuitable.
We may not be able to complete the work if there are issues such as incorrect parts, unsafe access, seized components, missing locking wheel nut, unexpected vehicle condition, specialist equipment requirements, previous poor repairs, corrosion, damaged components, fluid leaks, warning lights or another issue outside our reasonable control.
If this happens, we will explain the situation and agree the next steps with you where possible.
Charges may apply for work already carried out, inspection time, travel, parts supplied or reasonable costs incurred.
If the vehicle becomes unsafe to use, you should not drive it and may need to arrange recovery or garage repair.
As a mobile service, our ability to work may be affected by weather, lighting, access, safety and the condition of the vehicle.
We may need to delay, pause or reschedule an appointment due to heavy rain, snow, ice, strong wind, poor lighting, extreme temperatures or any condition that makes the work unsafe or unsuitable.
We may not be able to complete the work if there are issues such as incorrect parts, unsafe access, seized components, missing locking wheel nut, unexpected vehicle condition, specialist equipment requirements, previous poor repairs, corrosion, damaged components, fluid leaks, warning lights or another issue outside our reasonable control.
If this happens, we will explain the situation and agree the next steps with you where possible.
Charges may apply for work already carried out, inspection time, travel, parts supplied or reasonable costs incurred.
If the vehicle becomes unsafe to use, you should not drive it and may need to arrange recovery or garage repair.
8. Customer responsibilities
8. Customer responsibilities
8. Customer responsibilities
You agree to provide accurate booking and vehicle information.
You agree to ensure the vehicle is legally accessible and safe for us to work on.
You agree to provide access to the vehicle, keys and any required locking wheel nut.
You agree to remove personal items where necessary and to tell us about any known issues that may affect the service.
You agree to ensure there is enough space and suitable lighting for safe work.
You agree not to ask us to work in a location or condition that is unsafe, unlawful or unsuitable.
After the service, you are responsible for checking the vehicle before driving, including checking for warning lights, unusual noises, leaks or any obvious safety issue.
You should not continue driving a vehicle if you believe it may be unsafe. If you notice an issue after the service, you should stop using the vehicle where safe to do so and contact us as soon as possible.
You remain responsible for the lawful ownership, insurance, tax, MOT status and roadworthiness of the vehicle unless expressly agreed otherwise.
You agree to provide accurate booking and vehicle information.
You agree to ensure the vehicle is legally accessible and safe for us to work on.
You agree to provide access to the vehicle, keys and any required locking wheel nut.
You agree to remove personal items where necessary and to tell us about any known issues that may affect the service.
You agree to ensure there is enough space and suitable lighting for safe work.
You agree not to ask us to work in a location or condition that is unsafe, unlawful or unsuitable.
After the service, you are responsible for checking the vehicle before driving, including checking for warning lights, unusual noises, leaks or any obvious safety issue.
You should not continue driving a vehicle if you believe it may be unsafe. If you notice an issue after the service, you should stop using the vehicle where safe to do so and contact us as soon as possible.
You remain responsible for the lawful ownership, insurance, tax, MOT status and roadworthiness of the vehicle unless expressly agreed otherwise.
9. Warranty, issues and limitations
9. Warranty, issues and limitations
9. Warranty, issues and limitations
We will provide our services with reasonable care and skill.
If you believe there is an issue with work we have carried out, please contact us as soon as possible so we can review it.
We may ask you to provide photos, videos, vehicle information, mileage and details of the issue so that we can assess the matter fairly.
Any warranty or guarantee will depend on the type of work carried out, the parts used and the circumstances of the service.
Where parts are supplied by us, any applicable manufacturer or supplier warranty may apply in addition to your statutory rights.
Wear and tear, misuse, unrelated faults, customer-supplied parts, poor-quality parts, pre-existing vehicle issues, hidden defects and further damage caused by continued driving after a known problem are not covered by our workmanship responsibility.
A mobile service may not identify every fault, hidden issue or future problem.
Unless expressly agreed, inspection or service-related checks do not amount to a full vehicle inspection, MOT, roadworthiness certificate or guarantee that the vehicle is free from faults.
Nothing in these terms affects your statutory rights, including any right to repeat performance or an appropriate price reduction where required by law.
We will provide our services with reasonable care and skill.
If you believe there is an issue with work we have carried out, please contact us as soon as possible so we can review it.
We may ask you to provide photos, videos, vehicle information, mileage and details of the issue so that we can assess the matter fairly.
Any warranty or guarantee will depend on the type of work carried out, the parts used and the circumstances of the service.
Where parts are supplied by us, any applicable manufacturer or supplier warranty may apply in addition to your statutory rights.
Wear and tear, misuse, unrelated faults, customer-supplied parts, poor-quality parts, pre-existing vehicle issues, hidden defects and further damage caused by continued driving after a known problem are not covered by our workmanship responsibility.
A mobile service may not identify every fault, hidden issue or future problem.
Unless expressly agreed, inspection or service-related checks do not amount to a full vehicle inspection, MOT, roadworthiness certificate or guarantee that the vehicle is free from faults.
Nothing in these terms affects your statutory rights, including any right to repeat performance or an appropriate price reduction where required by law.
10. Mobile service, breakdowns and roadworthiness
10. Mobile service, breakdowns and roadworthiness
10. Mobile service, breakdowns and roadworthiness
Mobile servicing is limited by the working environment, available access, safety, weather, lighting and equipment.
Some jobs may require a workshop, ramp, specialist diagnostic tools, manufacturer software or further investigation.
We may advise you to take the vehicle to a garage, specialist or recovery provider if the work is not suitable for mobile service.
Unless expressly agreed in writing, Blue Hour Auto does not provide emergency breakdown recovery, vehicle towing or roadside recovery services.
If your vehicle is unsafe to drive, broken down in a dangerous location or requires recovery, you should contact a suitable recovery provider.
Our service does not replace an MOT test and does not guarantee that your vehicle is roadworthy or legally compliant.
You remain responsible for ensuring your vehicle is taxed, insured, MOT-compliant where required, roadworthy and safe to use on public roads.
Mobile servicing is limited by the working environment, available access, safety, weather, lighting and equipment.
Some jobs may require a workshop, ramp, specialist diagnostic tools, manufacturer software or further investigation.
We may advise you to take the vehicle to a garage, specialist or recovery provider if the work is not suitable for mobile service.
Unless expressly agreed in writing, Blue Hour Auto does not provide emergency breakdown recovery, vehicle towing or roadside recovery services.
If your vehicle is unsafe to drive, broken down in a dangerous location or requires recovery, you should contact a suitable recovery provider.
Our service does not replace an MOT test and does not guarantee that your vehicle is roadworthy or legally compliant.
You remain responsible for ensuring your vehicle is taxed, insured, MOT-compliant where required, roadworthy and safe to use on public roads.
11. Liability, records, communication and complaints
11. Liability, records, communication and complaints
11. Liability, records, communication and complaints
We are not responsible for losses caused by inaccurate information provided by you, customer-supplied incorrect parts, pre-existing faults, hidden defects, unrelated vehicle issues, unsafe working conditions, continued driving after a known issue, or matters outside our reasonable control.
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
We may take photos or notes of the vehicle, parts, mileage, registration, service condition or work carried out for business records, customer communication, warranty assessment, insurance, legal or dispute-resolution purposes.
We may contact you by phone, WhatsApp, text message or email in relation to your enquiry, booking, appointment, parts, service requirements, payment, after-service follow-up or customer support.
You are responsible for ensuring that the contact details you provide are accurate and that you respond to appointment-related messages in a timely manner.
If you have a complaint, please contact us first at info@bluehourauto.co.uk with your name, vehicle registration, appointment date and details of the issue. We will try to review and respond within a reasonable time.
If a consumer complaint cannot be resolved after our internal review, we will provide information about a relevant accredited Alternative Dispute Resolution body where required, and will confirm whether we are prepared or obliged to use that ADR process.
We are not responsible for losses caused by inaccurate information provided by you, customer-supplied incorrect parts, pre-existing faults, hidden defects, unrelated vehicle issues, unsafe working conditions, continued driving after a known issue, or matters outside our reasonable control.
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.
We may take photos or notes of the vehicle, parts, mileage, registration, service condition or work carried out for business records, customer communication, warranty assessment, insurance, legal or dispute-resolution purposes.
We may contact you by phone, WhatsApp, text message or email in relation to your enquiry, booking, appointment, parts, service requirements, payment, after-service follow-up or customer support.
You are responsible for ensuring that the contact details you provide are accurate and that you respond to appointment-related messages in a timely manner.
If you have a complaint, please contact us first at info@bluehourauto.co.uk with your name, vehicle registration, appointment date and details of the issue. We will try to review and respond within a reasonable time.
If a consumer complaint cannot be resolved after our internal review, we will provide information about a relevant accredited Alternative Dispute Resolution body where required, and will confirm whether we are prepared or obliged to use that ADR process.
12. Privacy and changes to these terms
12. Privacy and changes to these terms
12. Privacy and changes to these terms
We will handle your personal information in accordance with our Privacy Policy.
Please see our Privacy Policy for details of how we collect, use and protect your personal information.
We may update these Terms & Conditions from time to time.
The latest version will be available on this page.
The terms that apply to your booking are the terms in place at the time your booking is confirmed, unless we agree otherwise with you.
If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply as far as the law allows.
We will handle your personal information in accordance with our Privacy Policy.
Please see our Privacy Policy for details of how we collect, use and protect your personal information.
We may update these Terms & Conditions from time to time.
The latest version will be available on this page.
The terms that apply to your booking are the terms in place at the time your booking is confirmed, unless we agree otherwise with you.
If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply as far as the law allows.
